Watches Warranty

Victorinox Swiss Army watches purchased from authorized retailers are eligible for the manufacturer’s three-year limited warranty – which has been extended to five years for purchases effective January 1, 2019.

Proof of purchase

Customers are encouraged to store their stamped warranty card or their store receipt as proof of purchase, it will be needed to demonstrate warranty coverage. The warranty only applies to products that were purchased from an authorised Victorinox retailer. This warranty is granted to the first purchaser or the person receiving the product as a present, starting from the date of the purchase.

Victorinox 5-Year Warranty +

Our «5-Year Warranty +» covers manufacturing and material defects that appear in the course of normal use in the five years after the date of purchase. Additionally, it includes a free replacement battery within the first year of purchase in the event that the battery is defective.

In the event of such manufacturing and material defects, Victorinox AG undertakes, as appropriate and at its own discretion, to repair your Victorinox Swiss Army watch or to exchange it for an identical or equivalent model. This will be done at its own expense, as sole and exclusive compensation, subject to the presentation of the stamped warranty card that has been dated and signed by an authorised retailer, or the valid proof of purchase that states the date and model.

Shipping costs from the repair centre will be covered by Victorinox AG. As a limit to the manufacturer’s warranty for repairs and exchanges, the manufacturer hereby limits and excludes the following cases:

• The battery, after one year from the purchase date; normal wear and tear (discoloration of the strap, scratches on the glass, the bezel, the bracelet or the case)

• Damage caused by improper handling, as well as damage resulting from abuse, misuse or accidents

• Damage caused by an unauthorised repair centre 

If your watch is no longer under warranty, your service centre will suggest alternative options and provide you with an estimate that includes repair fees and return shipping costs.

Repairs under warranty must be carried out solely by an approved Victorinox service centre.

Global 2-Year Limited Warranty

Products covered by the Global Two-Year Limited Warranty are guaranteed to be free from manufacturing defects in materials and workmanship for two years from the date of original purchase. If such a defect appears during the warranty period, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge.

After five years

Victorinox AG offers high-quality service at a reasonable price to customers with a product where the warranty period has expired. If the customer’s product is «beyond repair,» Victorinox AG will suggest alternative options. Customers are requested to contact their local service centre for information on maintenance and the options for shipping their product.

At your service, anytime

To find the closest service center and get the fastest service possible, customers are requested to visit victorinox.com, select «Watches,» then «Service,» and enter their location under «find a service center.»

All repairs will be carried out to restore the intended functionality. While all repairs will be carried out professionally, Victorinox AG cannot guarantee the preservation of the original appearance.

This warranty gives the customer certain rights, including the right to file claims against the authorized retailer. Please be aware that applicable local laws may affect and change the warranty conditions.