Cutlery Warranties

Proof of purchase

Note: Please save your store receipt as proof of purchase, as you will need it to demonstrate your warranty coverage. Our warranty only applies to products that were purchased from an authorised Victorinox store or retailer.

The warranty period starts from the date of the original purchase. Any repairs carried out will restore the intended functionality. While repairs will be carried out professionally, we cannot guarantee the preservation of the original appearance.

This warranty gives you certain rights and you may also have other rights, which may vary from state to state or between different European countries. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Lifetime Warranty

Victorinox AG warrants that the Victorinox product will be free from material or manufacturer defects that appear during the course of normal use of the product for the lifetime of the product (except for electronic components and accessories as well as small leather goods, brand collection and third-party branded products where a warranty period of two years applies). For full details regarding our lifetime warranty, please visit the following link: Lifetime warranty | Victorinox International

Global Two-year Warranty

Products covered by the Global Two-year Limited Warranty are guaranteed to be free from manufacturing defects in materials and artisanship for two years from the date of original purchase. If such a defect appears during the warranty period, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge.​​​​​

Warranty 1+10 years

Year 1: Victorinox Total Protection Programme

During the first twelve (12) months of ownership, your product is covered by the Victorinox Total Protection Programme.

• This includes manufacturing defects, normal wear and tear, airline handling and transit damage.

• This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate or stained fabrics), incidental/ consequential damage (such as damage to or loss of content of the bag, loss of use, loss of time), abrasion, solvents and accidents.

• Note that the electronic device/function integrated in your travel product is not covered by this warranty.

The Total Protection Programme covers the repair expenses, shipping costs to and from the repair centre or a replacement product (identical or equivalent value) if your product is beyond repair. Warranty repairs must be carried out at an approved Victorinox service centre.

Years 2 to 11: Victorinox Quality Warranty Programme

From the beginning of the second until the end of the eleventh year of ownership, your product is covered by the Victorinox Quality Warranty Programme.

• This includes manufacturing defects and normal wear and tear with the exceptions of seams, stitching, fabric and zip tape.

• This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate or stained fabrics), incidental/ consequential damage (such as a damage to or loss of content of the bag, loss of use, loss of time), abrasion, solvents, accidents, airline handling and transit damage.

• Note that the electronic device/function integrated in your travel product is not covered by this warranty.

The Quality Warranty Programme covers:

• the repair expenses or a replacement product (identical or equivalent value) if your product is beyond repair,

• the shipping cost from the repair centre.

You are required to either ship your product to us for repair, postage paid, or take it to a Victorinox store or a Victorinox authorised retailer. If it turns out that the repair of your bag is not covered by the warranty, your service centre will contact you with an estimate including repair fees and return shipping costs. Warranty repairs must be carried out at an approved Victorinox service centre.