FAQ Travel Gear

How do I claim damaged baggage?

Did you discover the damage at the airport?

• Report damaged baggage at the Lost and found desk or with the ground personnel

• Fill out the needed forms. The Baggage will be examined

• An airline representative will take over your claim

Did you discover the damage after arriving at home?

• Look up the airline that operated your flight and fill out the online form

• The following information will be needed: Date of flight, Flight number, Take off and landing airport, Ticket number, Damaged article, Pictures of the defect. The airline may ask for more information.

• Claim will be handled by the airline

PDF version

For any questions or further assistance, do not hesitate to contact us at service.travelgear.ch@victorinox.com.

What can I do if I forget the combination to my luggage lock?

The Access™ Lock Combination Recovery Program allows you to register your lock combination on victorinox.com.

If you ever forget your combination, simply login to your My Victorinox profile to check your saved lock combination. The Access™ Lock Combination Recovery Program is active upon registration and valid for as long as you own the bag.

How can I obtain instructions for setting or resetting the combination on my lock?

View all available product instruction manuals.

What is the warranty for Victorinox Travel Gear products?

Please find more information on our Travel Gear Warranties page.

What are the international carry-on regulations?

The International Air Transport Association (IATA) sets guidelines for carry-on luggage, but these guidelines are not mandatory and airlines can vary their requirements.

The guideline says: Cabin baggage should have a maximum length of 56 cm (22 inches), width of 45 cm (18 inches) and depth of 25 cm (10 inches) including all handles, side pockets, wheels etc.

Please note that carry-on allowances vary from one airline to another. Confirm with your airline prior to departure.

How can I identify the style number for my Victorinox Travel Gear product?

The style number will be located on a small tag, along with the Country of Origin. This tag will be sewn into a seam of the bag, most often in the main compartment. If you have trouble locating the style number, contact consumer service.

I can't find my product manual anymore. How can I get a copy?

View all available product instruction manuals.

If you cannot locate the product instructions you are looking for, please contact consumer service.

How should I clean my Victorinox Travel Gear product?

Leather: Wet area evenly with warm water and wipe with soft cloth. Do not saturate. Saddle soaps and leather cleaners can be used but may contain oil or wax that can darken leather. Fabric: Clean with mild soap and water. Do not saturate. Evenly clean the entire panel, not just the soiled area. For stubborn stains, treat with a foaming wool/nylon upholstery cleaner. Do not use the cleaner on leather trim. Vinyl: Evenly clean the entire panel with a damp cloth. Household wax spray rejuvenates shine. Polycarbonate: Clean with mild soap and water. Evenly clean the entire panel, not just the stained area. Do not use industrial-grade cleaning products, as this will lead to discoloration and stains.

Where should I send my Victorinox Travel Gear product for repairs?

Please use the Store Finder to find a service center near you.

Where can I purchase a Victorinox Travel Gear product?

You can purchase Victorinox Travel Gear in our Victorinox Stores order from authorized retailers. Use the Store Finder to find a shop near you.

How can I get more information about my CheckSmart Luggage Tracker?

For any questions or further assistance contact us at service.travelgear.ch@victorinox.com.

Where is Victorinox Travel Gear manufactured?

Our Travel Gear collection is developed at our headquarters in Ibach, Switzerland, and manufactured by leading global manufacturers in Asia (China, Thailand, Vietnam, Indonesia) under the strict supervision of the Victorinox quality teams. We also monitor working conditions with regular audits.