If you would like to replace wheels yourself or customise your bag with a selection of accessories, please visit the link below for a range of available spare parts from Victorinox or authorised online retailers, or for information on the process of getting replacement wheels.
Victorinox has a wide variety of travel accessories (secure locks, ID tags, toiletry bags and much more) to keep you organised and on-the-go.
If you need to replace the wheels on your bag, please send us an email at service.travelgear.ch@victorinox.com with the following information:
The style number of your bag (STYLE # 30333501, STYLE # 600617, for example). You will find the style number information on a fabric label (usually black with white or blue lettering) sewn inside the product: – For luggage – the label is usually sewn inside the main compartment – For bags (backpacks or computer bags – the label is sewn inside the computer compartment or other main zipped compartments.
Your contact information including your full name, your email address, a daytime phone number and your delivery address.
We will be pleased to ship you these wheels free of charge.
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