If your bag or backpack needs repair or maintenance, please send it to our repair centre or contact your local retailer. All travel gear covered by warranty will be repaired and shipped back to you free of charge.
A service charge may apply for repairs or servicing not covered by the warranty.
If you need to replace the wheels on your bag, please follow the instructions at the link below.
Depending on the product, Victorinox Travel Gear is covered by the Global 2-year Limited Warranty or 1+10-year Warranty. Please find more details on our extensive warranties and how to claim here.
We are happy to provide you with answers to our most frequently asked questions.
Our comprehensive guide includes step-by-step instructions to help you get the most out of your product.
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